Truth and Life App
Apple Platform
FAQ

1: How do I install the App I bought for my iPhone on my iPad?

On your iPhone:

  • Open the App
  • Tap the Bible icon
  • Tap the "Main Menu" (top left)
  • Tap "Account"
  • Login with "My App Account" or Create an account
  • Tap "Close" to go back to the main menu
  • Tap "Restore Purchases"

On your new iOS device:

Using the same iTunes account
If you purchased the COMPLETE version (not doing an in-app purchase)

  • Open the App Store
  • Updates (skip for iPad)
  • Purchased
  • Not On This iPhone (iPad or iPod)
  • Search for the Truth & Life Dramatized Audio Bible™ app from iTunes
  • Tap on the Cloud symbol to the right to download and install

If you purchased it through the FREE version (doing an in-app purchase)

  • Open the App Store
  • Updates (skip for iPad)
  • Purchased
  • Not On This iPhone (iPad or iPod)
  • Search for the Truth & Life Dramatized Audio Bible™ - Mark  FREE app from iTunes
  • Tap on the Cloud symbol to the right to download and install
  • Open the App
  • Tap the Bible icon
  • Tap the Main Menu (top left)
  • Select "Restore Purchases"

2: How do I install the App that I bought for my iPhone (iPad) on my Android device?

On your iPhone (iPad or iPod):

  • Open the App
  • Tap the Bible icon
  • Tap the "Main Menu"(top left)
  • Tap "Account"
  • Log in with "My App Account" or Create an account
  • Tap "Close" to go back to the main menu
  • Tap "Restore Purchases"

On the Android device:

  • Install the Truth & Life Dramatized Audio Bible™ - Mark  FREE app from the Google Play Store
  • Open the App
  • Tap the Bible icon
  • Tap the "Main Menu"(top left)
  • Select "Account" and login with "My App Account"
    you should see a message stating the items that were restored
  • Tap "Close" to go back to the main menu
  • Select "Contents"
  • Tap "Download Audio"
  • Enjoy your App on Android!

3: Just bought the app through www.truthandlifeapp.com   How do I install it on my device?

  • Install the Truth & Life Dramatized Audio Bible™ - Mark  FREE app from the Google Play Store
  • Open the App
  • Tap the Bible icon
  • Tap the "Main Menu" (top left)
  • Select "Account" and login with "My App Account" or Create an account
    you should see a message stating the items that were restored
  • Tap "Close" to go back to the main menu
  • Select "Restore Purchases"
  • Go back to the "Main Menu"
  • Select "Contents"
  • Tap "Download New Testament Audio"
  • Enjoy your App!


4: I have an iPhone and an iPad, but they are not synchronized

To synchronize all your devices:

On your iPhone (iPad or iPod):

  • Open the App
  • Tap the Bible icon
  • Go to the main menu (top left)
  • Select "Account" Login and create an account
    this will back up your playlists and bookmarks and synchronize reading on all your devices.

On your other devices:

  • Open the App
  • Tap the Bible icon
  • Go to the main menu (top left)
  • Tap "Account"
  • Select "My App Account" and login
  • Enjoy your synchronized apps!


<5: I lost my iPhone (iPad or iPod) and want to install the app in my new iPhone (iPad or iPod)

Using the same iTunes account
If you purchased the COMPLETE version (not doing an in-app purchase)

  • Open the App Store
  • Updates (skip for iPad)
  • Purchased
  • Not On This iPhone (iPad or iPod)
  • Search for the Truth & Life Dramatized Audio Bible™ app from iTunes
  • Tap on the Cloud symbol to the right to download and install

If you purchased it through the FREE version (doing an in-app purchase)

  • Open the App Store
  • Updates (skip for iPad)
  • Purchased
  • Not On This iPhone (iPad or iPod)
  • Search for the Truth & Life Dramatized Audio Bible™ - Mark FREE app from iTunes
  • Tap on the Cloud symbol to the right to download and install
  • Open the App
  • Tap the Bible icon
  • Tap the Main Menu (top left)
  • Select "Restore Purchases"

6: I forgot my password, what can I do?

  • Open the app
  • Tap the Bible icon
  • Go to the main menu (top left)
  • Select "Account"
  • In "My App Account" enter your email address then tap "Forgot my password"
  • A random password will be sent to your email address from pw_support@futuresoft.com
  • Use that and login then, while in the account area tap "Edit" then change your password to something easy for you to remember and tap "Update"

7: Does the app need internet connection to play?

No, once the files have been downloaded the audio resides on the device and does not need an Internet connection to play.

8: How do I download the entire audio?

  • Open the App
  • Tap the Bible icon
  • Tap the "Main Menu" (top left)
  • Tap "Account"
  • Login with "My App Account"
  • Tap "Close" to go back to the main menu
  • Tap "Contents"
  • Select "Download Audio"
  • Enjoy your App!

9: How do I change the audio quality?

  • Tap the "Main Menu" (top left)
  • Select "General"
  • Set High Quality Audio to ON
    you will have to re-download the audio

10: How do I create a playlist inside the App?

  • Open the App
  • Tap the Bible icon
  • Tap the "Main Menu" (top left)
  • Select "Playlists"
  • Tap "Add Playlist"
  • Enter a Playlist Name
  • Tap "Add Section"
  • Select "Add Entry" and make a selection
  • Tap "Select"
  • Continue adding entries and tap "Save" when you're done

Home